1. How do I register / create an account?

    To create an account, click  Log In / Register on the top menu, and fill in the required details. 

  2. How do I sign in to My Account?

    To sign in to your account, click Log In in the top menu bar, enter your email and password into the form provided and then click Log-In.

  3. I’ve forgotten my password, what do I do?

    Click Log-In, then click Reset forgotten password. Enter your email into the field and click Reset Password. We will then send you an email with a secure link to reset your password. Once you receive the email, click the link and follow the instructions.

  4. How do I update my account information?

    Log in to your account for options to update your info. Under the Account Details section, edit the details required and click Save.

  1. How do I change my order?

    To change your order after it has been placed please contact us. Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.

  2. I’ve uploaded the wrong artwork what shall I do?

    If you have uploaded the wrong artwork, please contact us as soon as possible. Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.

  3. Can I change my order shipping address?

    You can change your shipping address before the order is dispatched. We need to receive your new address in writing, so make sure you email the details to us.

  4. How do I cancel my order?

    Contact us quoting your order number to alert us to the cancellation but we need to get confirmation in writing, so make sure you email us too. Please note that because of our high-speed turnaround, orders are printed soon after they're placed so it may not always be possible to cancel your order.

  5. My order has not arrived. What do I do?

    It may be that the courier has tried to deliver your order and you were not in. They may have left your order in a safe place, or left it with a neighbour. If you are still unable to locate your order, please contact us.

  6. What if I’m not satisfied with my order?

    If there's anything about your order that you're not happy with, contact us. Please remember to have your order number to hand. Our customer services team may ask for pictures or a brief explanation in writing so that we can get a better understanding and determine how to rectify the issue.

  1. What file types do you accept?

    Our support guide on supplying artwork has everything you need to know about file types. Sufficed to say, we accept a range of file formats such as EPS, TIFF, JPEG, GIF, PNG or any PDF compatible files. Please always ensure that all the fonts are outlined where the filetype allows. We regret we are not able to print from Microsoft Word, Excel, Powerpoint, Publisher, or Works files.

  2. Do you accept Microsoft Word files?

    Unfortunately Microsoft Word is not a print ready format, whilst it is fine for printing on a desktop printer, text and images can often appear very different when opened on other computers.

  3. What are Trim, Bleeds and Safe Margins?

    Our support guide on Bleed has everything you need to know about Trim, Bleed and Safe Margins, including images and examples that explain these ideas in more detail.

    The Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product. The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document. The Safe Margin is the area between the text and graphics that are not meant to be trimmed.

  4. Do you print in RGB or CMYK?

    We print in CMYK. When providing artwork, the colour needs to be set as CMYK not RGB. Otherwise RGB artwork will be converted automatically to CMYK which may affect your colours.